Shipping Policy
Last Updated: November 2, 2026
This Shipping Policy describes order preparation and delivery for vionarav, operated by Qingdao Zhiyuan Mingjin Trading Co., Ltd.
Order preparation
Paid orders are normally processed within 1–3 business days, excluding weekends and applicable public holidays in China.
Processing time is separate from shipping time. Payment checks, incomplete addresses, or an unexpected inventory issue may affect dispatch.
If we cannot ship within the stated period, we will notify you, explain the updated estimate, and offer the applicable options to accept the delay or cancel for a refund. Where consent to a delay is legally required, we will obtain it.
Delivery availability
Available destinations depend on the selected product, carrier coverage, and services enabled at checkout.
Enter your complete delivery address to check availability before payment. Battery-related shipping restrictions may affect certain products or destinations.
If an accepted order cannot be delivered, we will contact you about an alternative or refund the unfulfilled portion.
Standard shipping charges
- Qualifying orders of US$39 or more: free standard shipping.
- Orders below US$39: the shipping charge is shown before payment.
- Optional upgraded services: charged separately where offered.
The threshold is based on merchandise value after discounts, excluding taxes and shipping fees.
Free shipping does not automatically include customs duties or import taxes.
Estimated delivery
Standard transit normally takes 7–15 business days after dispatch.
Together with processing, the estimated order-to-delivery period is 8–18 business days. Any different estimate for a particular product or service will be disclosed before purchase.
Arrival dates are estimates unless a guaranteed service is expressly offered. Customs inspections, public holidays, weather, and carrier interruptions may affect delivery.
Dispatch location
The dispatch location depends on inventory and fulfillment arrangements and may differ from our business address.
Our return warehouse is in China, but that does not by itself establish the origin of every outbound shipment. We will not advertise local dispatch unless it accurately reflects the order’s fulfillment arrangement.
Tracking
Where tracking is available, we provide it through an order-related communication.
Tracking may not show movement immediately after a label is created. Contact support if information remains unavailable or stops updating for an extended period.
Address corrections
Check the recipient’s name, address, and postal code carefully. Report an error immediately so we can attempt a correction before dispatch.
Any proposed redelivery charge will be explained before you agree to it.
Delivery problems
Contact us if a parcel is substantially delayed, appears lost, or arrives damaged.
We will review the available information and investigate with the relevant carrier or fulfillment provider. A tracking entry marked “delivered” does not automatically prevent investigation.
Where appropriate, we will arrange replacement, refund, or another lawful solution. You are not required to resolve a seller-arranged delivery problem with the carrier alone.
Customs and taxes
Unless checkout states that duties or import taxes are included or prepaid, the recipient is responsible for applicable charges imposed by destination authorities.
Charges collected by us are displayed before payment.
Shipping contact
Qingdao Zhiyuan Mingjin Trading Co., Ltd., operating vionarav
Business address: 3rd Floor, No. 476, Yingfang Village, Jiulong Subdistrict, Jiaozhou City, Qingdao, Shandong Province, China
Email: service@vionarav.com
Telephone: +86 532 8527 9600
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
For returns, obtain the designated warehouse address in China from support before posting.